Resetting a Forgotten Microsoft 365 Password Using Self-Service Password Reset (SSPR)

This guide explains how to reset your forgotten Microsoft 365 password using the Self-Service Password Reset (SSPR) feature. Follow the steps below to regain access to your account.

Prerequisites

You must have registered for Self-Service Password Reset (SSPR). If not, contact IT for assistance with manual recovery.
Ensure you have access to your registered authentication methods (e.g., mobile phone, email, or authenticator app).

Resetting Your Password

Go to the Password Reset Page:
Open your browser and navigate to the Microsoft password reset portal: https://passwordreset.microsoftonline.com.
Enter Your User Information:
- In the provided fields, enter your organisation email address.
- Complete the CAPTCHA verification to confirm you're not a robot.
- Click Next.
Verify Your Identity:
- Choose one of the verification methods you set up during registration (e.g., receive a code via SMS, email, or authenticator app).
- Follow the prompts to complete the verification process.
Set a New Password:
- Once your identity is verified, you will be prompted to enter a new password.
- Ensure the new password meets your organisation's password policy (e.g., minimum length, complexity requirements).
- Confirm the new password and click Submit.
Confirmation:
- You will see a confirmation message indicating your password has been successfully reset.
- You can now log in to Microsoft 365 with your new password.

Troubleshooting

Not Registered for SSPR: If you have not registered for SSPR, contact IT to reset your password manually.
Authentication Issues: Ensure you have access to your registered authentication methods. If you cannot verify your identity, contact IT for further assistance.
Password Requirements: Ensure your new password complies with your organisation’s password policy. If unsure, consult the policy or contact IT.